Employee Engagement a Top Concern Affecting Customer Experience

Posted on: June 15th, 2018 by Axel Bührmann No Comments
Employee Engagement a Top Concern Affecting Customer Experience

In terms of technologies, customer analytics is considered the most critical technology investment for CX improvement projects.

JSYK: JUST SO YOU KNOW… SOCIAL MEDIA ABBREVIATIONS NOT AS WIDELY UNDERSTOOD AS YOU MIGHT THINK

Posted on: June 13th, 2018 by Axel Bührmann No Comments
JSYK: JUST SO YOU KNOW… SOCIAL MEDIA ABBREVIATIONS NOT AS WIDELY UNDERSTOOD AS YOU MIGHT THINK

As is typically the case, younger social media users are much savvier in their use and awareness of acronyms with 11-24 year olds typically using four or more of the 12 listed abbreviations themselves compared with 45+ year olds who tend to use just one (typically LOL or OMG).

Africa’s Mobile Market Remains Flat as Smartphone Shipments Decline for Second Successive Quarter

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Africa’s Mobile Market Remains Flat as Smartphone Shipments Decline for Second Successive Quarter

While South Africa is one of the continent’s most developed markets, a large proportion of the market still centers around low-end to midrange devices priced below $150.

Affordable smartphones that fall into this price range have seen a lot of growth over the last two years, fueled by local brands like Mobicell, MINT, and Vodacom.

With disposable income limited for the majority of consumers, most spending on mobile devices takes place in Q4, leading to an inevitable drop-off in Q1

Worldwide Spending on Digital Transformation Will Soar Past $1 Trillion in 2018, Led by the Manufacturing Industries

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Worldwide Spending on Digital Transformation Will Soar Past $1 Trillion in 2018, Led by the Manufacturing Industries

From a technology perspective, the largest categories of spending will be applications, connectivity services, and IT services as manufacturers build out their digital platforms to compete in the digital economy. The main objective and top spending priority of DX in both industries is smart manufacturing.

Five Steps Security Leaders Can Implement to Create A Better Customer Experience for Their Business Executives

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Five Steps Security Leaders Can Implement to Create A Better Customer Experience for Their Business Executives

Doing these five things will improve executive experience, their perceived value, and result in a better, more appropriately protected organization

Worldwide Server Revenue Grew 33.4 Percent in the First Quarter of 2018, While Shipments Increased 17.3 Percent

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Worldwide Server Revenue Grew 33.4 Percent in the First Quarter of 2018, While Shipments Increased 17.3 Percent

EMEA posted strong yearly revenue growth of 32.1 percent while shipments increased 2.7 percent.

Upskilling and the Gig Economy emerge as smart ways to fight youth unemployment

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Upskilling and the Gig Economy emerge as smart ways to fight youth unemployment

There is no reason why people can’t be sitting in the middle of the Karoo and delivering value to the rest of the world with the added benefit of being able to earn Dollars and spend in Rands.

Few employees believe their managers are effectively preparing them for their future

Posted on: June 7th, 2018 by Axel Bührmann No Comments
Few employees believe their managers are effectively preparing them for their future

In studying the connection between development approaches and employee performance, the research revealed one clear winner: Connector Managers. In fact, employees under the direction of Connector Managers are three times as likely as those of other types to be high performers.

PC Demand Grows Healthily Across the Middle East & Africa as Tablets Continue to Falter

Posted on: June 6th, 2018 by Axel Bührmann No Comments
PC Demand Grows Healthily Across the Middle East & Africa as Tablets Continue to Falter

South Africa’s overall PCD market performed better than expected, with shipments into the country growing year on year. This was spurred by the country’s improved economic situation and the strengthening of the local currency against the U.S. dollar, making it cheaper for PCs to be imported into the country. Meanwhile, February’s announcement of a 1% increase in VAT encouraged market players to ramp up their shipments into the country ahead of its implementation from the start of April

Digital Workers Think Senior Managers Are Out of Touch With Their Technology Needs

Posted on: June 6th, 2018 by Axel Bührmann No Comments
Digital Workers Think Senior Managers Are Out of Touch With Their Technology Needs

Millennial digital workers are more inclined than older age groups are to use workplace applications and devices that are not provided by their organization, whether they are tolerated or not