By 2022 business use of SMS will generate more revenues for telcos than person-to-person SMS
Ovum’s Mobile Messaging Traffic and Revenue Forecast: 2017-22 calculates that global revenues from application-to-person (A2P) SMS will finally exceed revenues from person-to-person (P2P) SMS by 2022, totalling $43bn, even though A2P SMS traffic will be less than half of P2P SMS traffic by that time. P2P SMS revenues will generate just $40.2bn in revenues by the end of the forecast period, but P2P SMS traffic will total 3.4 trillion messages in 2022, by comparison to 1.5 trillion A2P SMS.
The bulk of P2P and A2P SMS traffic and revenues will come mainly from the mobile-first, powerhouse markets of China, India and Indonesia.
Source: Ovum, Mobile Messaging Traffic and Revenue Forecasts: 2017-22
“Unfortunately for most telcos, P2P SMS has become essentially value-less, since they have had to bundle unlimited SMS into mobile tariffs to remain relevant to their customers, an increasing number of whom use chat apps such as WhatsApp, WeChat and Facebook Messenger. However, telcos can still charge a per-message termination rate for A2P SMS, which means it remains a more valuable source of revenues, since enterprises still value SMS for its global reach, affordability and mature ecosystem. However, chat apps, which Ovum forecasts will have 3.2bn unique monthly active users (MAUs) by 2020, are also connecting enterprises with consumers via their platforms. Telcos and the wider ecosystem are therefore under pressure to protect their A2P revenues, driving them to upgrade from SMS to Rich Communication Services (RCS),” said Pamela Clark-Dickson, Practice Leader of Ovum’s Communications and Social team.