Employee Engagement a Top Concern Affecting Customer Experience

Posted on: June 15th, 2018 by Axel Bührmann No Comments
Employee Engagement a Top Concern Affecting Customer Experience

In terms of technologies, customer analytics is considered the most critical technology investment for CX improvement projects.

JSYK: JUST SO YOU KNOW… SOCIAL MEDIA ABBREVIATIONS NOT AS WIDELY UNDERSTOOD AS YOU MIGHT THINK

Posted on: June 13th, 2018 by Axel Bührmann No Comments
JSYK: JUST SO YOU KNOW… SOCIAL MEDIA ABBREVIATIONS NOT AS WIDELY UNDERSTOOD AS YOU MIGHT THINK

As is typically the case, younger social media users are much savvier in their use and awareness of acronyms with 11-24 year olds typically using four or more of the 12 listed abbreviations themselves compared with 45+ year olds who tend to use just one (typically LOL or OMG).

Africa’s Mobile Market Remains Flat as Smartphone Shipments Decline for Second Successive Quarter

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Africa’s Mobile Market Remains Flat as Smartphone Shipments Decline for Second Successive Quarter

While South Africa is one of the continent’s most developed markets, a large proportion of the market still centers around low-end to midrange devices priced below $150.

Affordable smartphones that fall into this price range have seen a lot of growth over the last two years, fueled by local brands like Mobicell, MINT, and Vodacom.

With disposable income limited for the majority of consumers, most spending on mobile devices takes place in Q4, leading to an inevitable drop-off in Q1