Too Few Organizations Have the Digital Dexterity to Adopt New Ways of Work Solutions

Posted on: June 24th, 2018 by Axel Bührmann No Comments
Too Few Organizations Have the Digital Dexterity to Adopt New Ways of Work Solutions

An organization with high digital dexterity has employees who have the cognitive ability and social practice to leverage and manipulate media, information and technology in unique and highly innovative ways

5G Networks Have a Paramount Role in Autonomous Vehicle Connectivity

Posted on: June 22nd, 2018 by Axel Bührmann No Comments
5G Networks Have a Paramount Role in Autonomous Vehicle Connectivity

AV systems and sensors will generate unprecedented amounts of data. This will allow automotive original equipment manufacturers (OEMs) to extract valuable data insights while limiting the associated provisioning costs.

Worldwide Technology Spending on the Internet of Things Will Reach $1.2 Trillion in 2022

Posted on: June 20th, 2018 by Axel Bührmann No Comments
Worldwide Technology Spending on the Internet of Things Will Reach $1.2 Trillion in 2022

International Data Corporation (IDC) today announced publication of the latest Worldwide Semiannual Internet of Things Spending Guide (version 2H17). The Spending Guide forecasts Internet of Things (IoT) spending will experience a compound annual growth rate (CAGR) of 13.6% over the 2017-2022 forecast period and reach $1.2 trillion in 2022. The forecast is based on the latest research

Smartwatches Continue Their Ascendance While Wristbands Face Flat Growth

Posted on: June 20th, 2018 by Axel Bührmann No Comments
Smartwatches Continue Their Ascendance While Wristbands Face Flat Growth

While Apple will undoubtedly lead in this category, what bears watching is how Google and its partners move forward. WearOS (formerly Android Wear) has been somewhat of a laggard recently and despite expected changes to the OS and the release of new silicon, we anticipate Android-based watches to be WearOS’ closest competitor.

Augmented Reality and Virtual Reality Are on the VRge of Growth, Says IDC

Posted on: June 20th, 2018 by Axel Bührmann No Comments
Augmented Reality and Virtual Reality Are on the VRge of Growth, Says IDC

Despite a poor start to 2018, IDC anticipates the overall market will return to growth over the remainder of the year as more vendors target the commercial AR and VR markets and low-cost standalone VR headsets such as the Oculus Go make their way into stores.

Untapped opportunity in Africa’s emerging startup hubs

Posted on: June 18th, 2018 by Axel Bührmann No Comments
Untapped opportunity in Africa’s emerging startup hubs

Exciting opportunities exist in VC frontier markets like South Africa, Kenya and Nigeria along with other international emerging markets such as Indonesia, Poland, Mexico and the UAE

 Focus on the Service Rep to Improve Customer Experience

Posted on: June 15th, 2018 by Axel Bührmann No Comments
 Focus on the Service Rep to Improve Customer Experience

The average service organization operates under a model that puts the customer as the top priority. And, for good reason. An above-average customer experience correlates with increased customer loyalty.

Employee Engagement a Top Concern Affecting Customer Experience

Posted on: June 15th, 2018 by Axel Bührmann No Comments
Employee Engagement a Top Concern Affecting Customer Experience

In terms of technologies, customer analytics is considered the most critical technology investment for CX improvement projects.

JSYK: JUST SO YOU KNOW… SOCIAL MEDIA ABBREVIATIONS NOT AS WIDELY UNDERSTOOD AS YOU MIGHT THINK

Posted on: June 13th, 2018 by Axel Bührmann No Comments
JSYK: JUST SO YOU KNOW… SOCIAL MEDIA ABBREVIATIONS NOT AS WIDELY UNDERSTOOD AS YOU MIGHT THINK

As is typically the case, younger social media users are much savvier in their use and awareness of acronyms with 11-24 year olds typically using four or more of the 12 listed abbreviations themselves compared with 45+ year olds who tend to use just one (typically LOL or OMG).

Africa’s Mobile Market Remains Flat as Smartphone Shipments Decline for Second Successive Quarter

Posted on: June 13th, 2018 by Axel Bührmann No Comments
Africa’s Mobile Market Remains Flat as Smartphone Shipments Decline for Second Successive Quarter

While South Africa is one of the continent’s most developed markets, a large proportion of the market still centers around low-end to midrange devices priced below $150.

Affordable smartphones that fall into this price range have seen a lot of growth over the last two years, fueled by local brands like Mobicell, MINT, and Vodacom.

With disposable income limited for the majority of consumers, most spending on mobile devices takes place in Q4, leading to an inevitable drop-off in Q1